Member Services Representative

Pay: $32,000.00 Salary
Edgewood , Maryland
Posting date: 10/24/2021
Job ID: 76064


Assisting with this position:
Diane Wolintos

Job Description
Job Description

Cecil County and Harford County Maryland
Member Services Representative

Integrity Staffing Solutions is currently seeking a Member Services Representative on a Direct Hire Basis for our client in Cecil County Maryland!

Integrity Staffing Solutions provides comprehensive professional level staffing services on a nationwide basis and has been bringing companies and professionals together for over 19 years.  At Integrity Staffing Solutions, we find the best, highest paying professional level positions within the top companies in the area.  Most of the positions we identify will never be found in a newspaper or online because of the exclusive relationships we have with our clients who trust Integrity Staffing Solutions recruiting team to identify top talent to fill their critical hiring needs. Finding a top paying job at a great company is often like signing the contract of a lifetime; let us get to work for you today!

About Us:  We are the people putting people back to work.  We are the leaders of the new normal and we have been since 1997.  Providing jobs, solutions and a deep competence for a new economy.  We supply the skills that propel life forward.  We inspire individuals to find their third, fourth and their umpteenth gear.  We are an engine of opportunity.  We are the gateway from good to great. 

Welcome to the new normal.  Welcome to Integrity Staffing Solutions.  Engine of Opportunity.  This position will require you to work REMOTE

Job Requirements:

  • Telephone and Mail:  Utilizing telephone servicing and mail correspondence skills provide courteous and personal assistance to members’ requests.  Analyze the members' needs, match those needs to credit Union products and services and promote the benefits of those services.  Discuss the use of automated services to new and existing members in support of member education.  Open new accounts, perform corrections or revisions to existing accounts and complete applications for automated services and investment accounts.
  • Member Service:  Answer members’ questions; resolve both financial and non-financial account discrepancies.  Accept and process account transactions, i.e.; deposits, withdrawals, transfers.  Increase and promote loan account volumes by cross-selling loan products to existing and prospective members.  Receive and respond to inquiries on VISA products, perform VISA line increase interviews.  Respond to inquiries concerning mortgages, i.e.; types of mortgage loans, associated rates, financing methods.  Handle account inquiries on delinquent accounts, in accordance with collection standards and procedures.  Handle member inquiries concerning Payroll/Direct Deposit.  Provide detailed and knowledgeable information to members on all Credit Union promotions and special account offerings.  Provide live, on-line assistance to members for the education of automated systems, such as ABBY, Loan-Line, etc.
  • Loan Service:  Interview loan applicants, review loan histories, and recommend suitable loan products.  Compile necessary documentation, define collateral requirements, determine monthly payment schedule, and process hypothecated loans and add-ons within acceptable review dates.  Ensure accurate, sufficient information is obtained.  Coordinate all other loan applications through Response 60 Branch for decisions.  Process and disburse all approved loans and ensure denials are communicated in accordance with policy/procedures.  Promote Credit Life and Disability insurance. 
  • Member Account Maintenance:  Correct errors on members’ accounts; calculate penalties and dividends, when required.  Maintain high quality control levels when reviewing or performing account functions.  Reorder checks, update/change account information, open and close accounts, initiate stop payments, research and resolve member inquiries.  Receive, verify and post all mail-in payments, deposits, withdrawals, and transfers, same day as received.  Analyze research and resolve complex member account discrepancies including loan corrections, misapplied payments and dividend re-calculations.  Determine method of correction and notify member.
  • Quality Control:  Identify and communicate to Credit Union Management, product or service related issues or improvements which could result in higher quality services for members or improved financial control for the Credit Union.  Maintain adherence to all Credit Union policies, procedures and regulatory requirements, while demonstrating professional service skills and financial integrity, as due course of business. 
  • General:  Demonstrate excellent oral and written communication skills to all members and coworkers.  Maintain high level attention to detail abilities to ensure financial accuracy.  Perform centralized service functions for members and other branches/departments such as:  bank wires, commercial money orders, Credit Union Money Orders.  Transcribe Aspen telephone requests and process its related account transactions.  Perform other related duties as assigned or directed.


Education:  Equivalent to High School education with additional broad specialized training equivalent to 2 years college.    Experience can be credited in lieu of education.

Experience:  1 to 2 years financial savings and loan sales background; telephone customer service and interviewing experience.

Knowledge, Skills, and Abilities:  knowledge of savings and loan products and services; data entry, commercial math, customer service and excellent communication skills; ability to handle multiple tasks in a fast paced environment with attention to detail.

While performing the duties of the job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 50lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Must pass a Criminal Background, Credit Check & Drug Screening 

Please contact Diane Wolintos 302-504-9906 or email






Disability Accommodations

As an equal opportunity employer, Integrity Staffing Solutions is committed to a diverse workforce and to a barrier-free application process. As part of the Integrity Staffing Solutions Accessibility Policy, if you have a disability and are having issues accessing any portion of our website or in applying for a job, please contact us for direct assistance by sending an email to Include your name, phone number, email address and the nature of your issue. Only communications regarding disability access issues will receive a response. A member of our staff will be in contact with you within 48 business hours, Monday-Friday, excluding holidays, to discuss the information you have provided and to help you complete your inquiry. Thank you for your patience and our team is looking forward to assisting you.

Consent to Contact

  1. By applying with Integrity, submitting a job application and/or clicking “Click Here For 5 Minute Application” anywhere on this page, you consent and allow Integrity and its agents to contact you at the telephone number provided, by text message, voice call, automated dialer, pre-recorded call or any other method, regarding job opportunities, and agree and authorize that Integrity may use automated calls or texts to alert you of interview dates, start date reminders or any other job related communications.
  2. By submitting your Indeed profile to Integrity and applying for this position, you are confirming that the telephone number you provide in your Indeed profile and job application belong to you and that you have the authorization to provide consent that this number be used as your contact method. You also confirm that this is the number you are requesting we use to contact you and you give your unrestricted consent to Integrity that will allow them to make pre-recorded calls, texts calls using an automated dialer or automated texts to this telephone number.
  3. You also understand and agree you are required to notify Integrity in writing of any changes to the provided phone number or the above consent. This includes, but is not limited to, informing Integrity if you no longer own or control the telephone number you are providing. You agree to indemnify Integrity against any damages that it incurs for your failing to provide changes to your phone number or your consent. You can opt out of receiving these communications any time by simply pressing 3 during an automated call, or entering STOP after a text message.